DELIVERY, COLLECTION AND STORAGE
We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. Express and overnight express deliveries are not available for certain outlying and remote areas, furniture, or for goods purchased from American Swiss, Galaxy or Sterns.
Pargo Pick-Up and in-Store Collection
As a standard delivery option, we also offer over 400 Pick-Up points via Pargo, where you may choose to collect your order instead of having it delivered. Please note that Pargo Pick-Up is not available for furniture, or goods purchased from American Swiss, Galaxy or Sterns. The Collect in Store option allows you to collect the goods you purchased online from our TFG stores without having to pay delivery fees. Collect in Store is only available at selected TFG stores and is not available for furniture purchases, or purchases of goods from our third party providers.
Additional delivery charges
Additional delivery charges (which will vary, depending on your delivery address) apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order. For queries regarding delivery, please call or email our Customer Services on 0860 834 834.
Goods purchased from a gift registry
If you purchase goods on a gift registry, you (the person purchasing the goods) will have to pay the delivery fees. You can choose to have the goods delivered to the address specified by the gift registry owner, or to another address. However delivery charges will vary, depending on which address you choose. You and the gift registry owner will both receive an order confirmation email to confirm the delivery of the goods. Please refer to the myWeddings tab for the full terms and conditions applicable to gift registries.
We will arrange for delivery to the delivery address that you provided to us. We are not responsible for any loss or unauthorised use of the goods once we have delivered the goods to the delivery address you have provided to us.
We deliver between 09h00 and 17h00 on weekdays (Monday to Friday, excluding public holidays) and we only deliver within South Africa. Our ability to deliver is also always subject to certain factors, including the availability of the goods and the supply of accurate delivery address details.
We will always do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens on the agreed date. The delivery date is subject to change due to circumstances beyond our control. We will notify you should there be any delivery-related problems and we are unable to deliver on the agreed date. Once you receive this notification from us, you can decide whether you would like to cancel your order or not. We will refund you the Rand value you have paid if you decide to cancel your order. We will try to deliver all the goods in your order at the same time, but please some goods may not be available at the time of dispatch, particularly during sale periods and high demand periods like Christmas and Black Friday. If an item becomes unavailable, we will attempt to locate it at another store and dispatch it to you as soon as possible. We will notify you if we are unable to fulfil your order. Orders requiring ring sizing may take up to five additional business days to complete.
On delivery of your order, you will receive care instructions (if applicable), a delivery note and a returns form. You will receive additional documentation, terms and conditions for mobile devices and certain other electronic devices. You will receive a diamond certificate for jewellery containing a diamond that is 0.50ct or larger. Valuation certificates are provided on request for jewellery items to the value of R10 000 or more.
Access to the delivery location
You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods onto balconies. Our delivery crew is not permitted to rearrange your furniture, clear areas in preparation for the delivery or remove unwanted goods from the premises. Please do not tip or pay our delivery crew members.
We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased.
We rely on the information provided to us by our third party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact our Customer Services or the relevant third party provider if you have any stock-related queries.
We deliver assembled goods (if applicable), or we assemble the goods for you at your delivery address (outlying areas excluded). If you require us to assemble the goods later than the delivery date, we will charge you a call-out fee, which must be paid in advance. We are not liable for any damage to goods, missing parts or personal injury you or anyone else may suffer if you assemble the goods yourself. We will not accept return of goods, nor will we replace goods that were damaged when you assembled it. Furniture delivered will be unwrapped on site and the packing and wrapping material removed unless requested otherwise. It is your responsibility to remove all items of value from the delivery site and that your pets and small children are secured in a safe location away from the delivery site. We do not take responsibility for any items claimed to be missing or any breakages during or following a delivery. In the event that we have to make use of a third party delivery service provider (for example, if the delivery address is in an outlying area which is more than 100km from our nearest distribution centre), the goods will not be assembled at the delivery location - it will either be delivered assembled, or we will arrange to assemble it at a later date.
Accepting your delivery
If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver's licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
Inspecting the goods
You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods. If you do not note the reason for rejecting the goods and the nature of the damage on the delivery slip, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
We sometimes make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives.
You must inform us if you prefer to collect your ordered goods from one of our stores, or furniture from a distribution centre, on an agreed collection date, rather than to have it delivered (this option is not available for Galaxy goods). The collection date must be confirmed at least two working days before you intend to collect the goods ("working days" means weekdays: Monday to Friday, excluding public holidays). You must provide us with the following information:
whether you want the furniture to be assembled before collection,
the name of the person who will collect the goods, and
the date and time of collection.
The person who collects the goods must have the original order confirmation, the original proof of purchase such as the invoice and produce a form of identification. You or your representative must inspect the goods when they are collected and sign a collection slip, which will be proof that the goods were collected in good, undamaged condition. If the goods are damaged in any way, you must notify us immediately and not take the goods. You accept full responsibility for the goods once they leave our store or distribution centre and we will not be held liable for any loss or damage to the goods, whether you, your representative or a third party transporter collected the goods.
Storage of furniture
On request, furniture can be stored for free for 14 days from the date of purchase. We are not responsible for any loss or damage after the 14 day storage period has expired. If you need the goods to be stored for longer than 14 days, you must contact us in order to make alternative arrangements. If you arrange to store the goods at our distribution centres after the free storage period has expired, we will only store the goods for a further 14 days at a cost of R100.00 (One Hundred Rand) per item per day. If you fail to make the necessary arrangements or we cannot successfully deliver the goods to you after the expiry of the second 14-day period, we reserve the right to cancel your order, deduct any storage or delivery charges and then refund any balance due to you.
Goods purchased from third party providers
For delivery of any goods purchased from one of our third party providers, please note that the specific third party provider's terms and conditions will apply. Please refer to the third party provider's website, or contact our Customer Services for more information.